Did you know 94% of consumers’ interviews revealed that a great customer relationship is the most glaring reason for their loyalty to a brand?

The secret to delivering a great customer engagement is seamlessly engaging with them through improving your customer relationship management. This is where Customer Engagement Platforms come in. Customer Engagement Platforms are software solutions that business leaders use to automate their customer engagement endeavors by gathering customer data, and even keeping track of trends for real-time satisfaction of customers’ wants.

It is quite unfortunate that having more loyal customer engagement makes a brand require a lot more effort to keep track of customers’ preferences, this often makes it a problem for the company as customer relationship management will become more expensive. For this reason, affordable alternative software tools (such as Wrike, Smoobu, Agile software, etc.) have been developed to support teams in managing meaningful interactions.

A Business Review published recently by Joshua Machtfor The Harvard Business Publishing also points out a vital role played by CRM software in elevating the productivity of a business, the author expressed that “In cases reviewed, sales increases due to advanced CRM technology have ranged from 10% to more than 30%”.

There are countless possible benefits for both brand and consumer that will open up when a brand invests in Customer Engagement Platforms.

11 Reasons Why You Should Invest in Customer Engagement Platform

We have fastidiously highlighted 11 benefits, which are seemingly the most relatable reasons why a brand owner should improve its customer relationship management by investing in Customer Engagement Platforms (CRM software). They are as follows:

1. Promotion of Sales:

Some companies find it difficult to introduce new products due to poor communication with their consumers which is why your brand needs to invest in a consolidated CRM platform to avoid such situations in the future.

The use of customer relationship management software fills the gap between brand and client, which makes it easier for the production department to focus on the products with greater sales thereby making the job of the sales team much more efficient because the demands of the consumers are directly met by channeling more energy to where it is most appreciated.

2. Building Customer Profile:

Customers have their personal preferences and a very effective way to satisfy them is by gathering and organizing customer data to build profiles. Customer engagement platforms are embedded with tools that carry out these tasks without stress. If a company is unable to render a quality customer experience individually, then it would cause the customers to pull away from the company.

3. Better Customer Service:

Customer engagement is key to customer retention. If your customer retention rate is slipping then you need to invest in CRM software to explore integrated tools and make strides towards the rendition of better customer engagement.

Furthermore, quality customer engagement encourages positive word-of-mouth from the customers and improves the customer relationship management of the firm, motivating the customer to stay with the firm rather than switch to a competitor.

<a href='customer-engagement-platform'>customer engagement platform</a>

4. Adjust the Company towards the Customer:

A good customer engagement platform that stores and organizes customer data can serve as a muster point to checkmate performances of departments of the company, such as rating the performance of the marketing team where advertising expense is channeled to and that of the sales department where profit is generated. A customer engagement management software uses its insights to induce purpose and direction to your consumer-centered goals.

5. Business Forecasting:

Reports are produced by downloading data into spreadsheets. It will take a lot of time to create manually and will probably be inaccurate. These imprecise reports will result in delayed and possibly erroneous planning and forecasting. Also, these time-consuming tasks will distract the sales department from doing what they are meant to be doing—selling. A good CRM software will gather and store relevant data in an accessible file location to assist in making accurate forecasts.

Ready to Close More Deals & Streamline Sales Process with CRM.io?

6. Appreciating High-value Customers Better (Deepens customer relationship):

You want your best customers to feel appreciated, but that is difficult because you cannot know the value of each customer engagement if your brand does not employ CRM software.

A CRM software can identify them by downloading customer data into spreadsheets then acknowledge them, provide the right incentives, and nurture them to increase customer engagement loyalty, which will improve customer relationship management.

7. Gain Competitive Advantage:

Healthy competition between brands is normal. Offering greater customer engagement than your rival will make the customers more comfortable dealing with you giving you an edge over your business rival.

After a terrible customer experience, the customer engagement would be reluctant to return to the company. Hence it is very important to have a good customer relationship with your customers.

gain competitive advantage

8. Centralized communication:

Despite the clarity of phone calls, brand-to-client communication over the phone takes too much time, and sometimes customers will have to form a waiting line till it gets to their turn. The live chat tool makes communication a lot easier on CRM software.

Customers like to know that their complaints have been taken note of and are being acted on, this is a good reason to invest in a customer engagement platform.

9. Innovation and Better Branding:

Whether it is adding more features to new versions of your products or completely developing new products to satisfy real-time demands, there is no better way to get to know the trend than customer engagement management software. Customers will pay a higher price as long as they get a better experience with the product especially when the new features rally directly with their recently suggested upgrades

10. Address Customer Concerns in Real-Time:

Arguably the biggest benefit of a customer engagement platform is the availability of tools to assist brands in responding to negative customer feedback in real-time. Brand owners, store managers, staff, etc, will get notified the moment a customer engagement leaves negative feedback.

This opens up a big chance to reach out to them before their negativity spreads to other customers. Most times you just need to apologize or offer them a discount on their next purchase. Indeed, any customer engagement will be so happy to see you responding to their issues almost instantly.

11. Motivates Sales Staff:

With customer engagement reviews at your disposal, it becomes a lot easier to direct your sales representatives on how to go about customer engagement interactions for even better results. Also, sales representatives interact with customers directly and as such influence customers’ experience to a large extent.

With a customer engagement platform, you can practically dig deep into customers’ feedback and find out where your sales reps are lacking and how they can do better at their jobs. Overall boost sales. The benefits of Customer Relationship Management Software are not oriented for only the customers, it eases employees’ work too.

A software consultancy firm in a recent tweet said, “An integration of point-of-sale (POS) and CRM can streamline sales & marketing operations which can save time & costs while improving customer engagement. Collaborate to automate your sales!”. This goes to say more about how essential and economical CRM software is for the success of a business.

Ready to Close More Deals & Streamline Sales Process with CRM.io?

A Good Customer Engagement Platform - CRM Software:

Having discussed the importance of Customer Engagement Platforms, let’s quickly run through some important features that must be found in good CRM software:

1. Self-service option: It is tiring to have to wait for email responses for minor problems, 70% of customers prefer using self-service channels to solve their problems in real-time. Choose a Customer Engagement Platform that offers seamless user-friendly self-service tools to boost your chances at customer satisfaction.

2. Live chat function: Customers’ thirst for instant answers is unmatchable but can be quenched with an online presence. An option to chat with a customer service agent will go a long way to promote trust from customers.

3. FAQs & Webforms: A good Customer Engagement Platform has tools that allow customers to fill out forms for you and keep records of data filled out in the forms. The data gathered from these forms are used to prepare answers for Frequently Asked Questions. It is made accessible to non-customers too.

4. Convenience and accessibility: When selecting the right CRM software for your brand, it is important to select one that is very accessible. Despite being full of aesthetics tools, It is practically useless if employees don’t know how to use them.

5. Adaptability: A good CRM will not only satisfy your company's current needs, but it also has the potential to grow with your brand: it should include multiple modules, features, and possibilities for integration. All features of every CRM software are geared towards maintaining positive customer-client relationships.

There are a lot of CRM software out there that exhibit these qualities which may make it difficult to select from. However, we have conducted thorough research to determine the best CRM software that will deliver maximum satisfaction to customers and provide support to other administrative activities.

We prioritized accuracy, reliability, and accessibility in our research, and have unarguably determined that the best in the industry is Agile CRM software.

Let’s walk you through the Agile CRM software

Agile CRM software is a cloud-based customer relationship management software. The application software is designed to handle customer relationship services for small and medium enterprises. tools such as;

1. Contact Management: There’s the presence of single-page contact management which enables you close deals faster.

2. Deals: Agile software includes tools that make all your sales opportunities a success. You are also able to track the stages and milestones of your deals to keep the sales process on track.

3. Telephony: With Agile software, you can enjoy one-click calling, call scripts, and voicemail automation.

4. Project Management: Agile CRM software provides for a drag-and-drop management tool that makes it easy to manage tasks between your sales and management teams. You are also able to track the status of your projects.

<a href='project-management'>project management</a>

6. Gamification: You can set up sales games with Agile’s CRM Software. This encourages competition and collaboration on your sales team which essentially leads to more revenue.

The contact management portal of Agile CRM software allows the staff in charge to record and access customer data (as relating to their business services such as contact information, interaction records, social media accounts, and lead scores). The software also renders email integration, which allows users to sync data with email services. This email integration service supports G-mail, Microsoft Exchange, Office 365, and IMAP services.

With Agile software, companies can track their social profiles as well as their website visitors and engagements to analyze customer behavior. It accommodates marketing automation tools that help the brand to create marketing workflows with a drag-and-drop interface. Users can also drag-and-drop tasks in lists, sort tasks, add notes, and update task status.

Agile software delivers task management functionality (like project management software). Users can set automatic reminders based on time and contact options as well. The Social media integration tool allows staff to publish and respond to posts on social channels such as LinkedIn, Twitter, Facebook, and LinkedIn. For more information on Agile CRM software, you can check out the website. You can also contact them for a quote and take the next step to improve your customer experiences.

Here are some more reasons why we think Agile CRM software is the best:

  1. All-in-One CRM; Agile CRM Software automates your sales, marketing, and service in one platform. This helps avoid data leaks and encourages consistent messaging.

  2. It is affordable; You can make use of all the modern features & integrations of Agile CRM software at a very affordable price.

Conclusion

It is important that any growing business prioritizes providing great customer experience and relationship management to its customers. This is where the customer engagement platform and CRM software come in. They have shown a great track record in providing a reliable and affordable approach to improving customer interaction and generating positive reviews for businesses. It is also undisputed that Agile CRM software is at the top of the CRM industry, so any business looking to fast track its customer interaction and improve its growth should implement Agile CRM software into its business plans.

What Makes the Best CRM Software?
Join the SaaS Revolution
ribbon
  • All-in-One Suite of 50 apps

  • Unbelievable pricing - ₹999/user

  • 24/5 Chat, Phone and Email Support

Tags

Email Finder Author Finder Email Validator Email List Email Hunter Email Checker Email Lookup Email Extractor Email Address Finder Email Scraper Find Emails CRM Software CRM Sales CRM CRM Software Enterprise CRM Software Cloud CRM Software Sales Enablement Workflow Automation Retail CRM Call Center CRM Real Estate CRM Sales Engagement Software SDR Software Sales Engagement Platform Sales Qualified Leads Lead Management Tool Sales Tracking Sales Automation Outbound Sales Sales Prospecting Follow Up Leads Lead Management Call Center Software Call Center Software Outbound Call Center Auto Dialer Software Dialer Call Monitoring Automatic Call Distributor Answering Machine Detection Cloud Contact Center Software Virtual Call Center Call Management Time Tracking Software Time Tracking Employee Monitoring Time Tracker Time Tracking Software Timesheet Employee Time Clock Employee Tracking App Timekeeping Tracking App Time Clock App Applicant Tracking Systems ATS Applicant Tracking System Application Tracking System Applicant Software Recruiting Software ATS System Applicant Tracking Applicant Tracker Recruitment Software Candidate Relationship Management Systems Interview Assessment Tool Assessment Management Recruitment Software Video Interview Virtual Interview Coding Interview Interview Tool Online Assessment Employment Assessment Test Position Management Hiring App HRMS Software Human Resource Management HRMS Software HR Software Payroll Software Human Resource Software Employee Onboarding HRMS HR System Employee Management Document Management AI Outreach Service Lead Enrichment AI Email Writer Sales Pitch Writer AI LinkedIn Outreach SEO Email writer Backlink Email Writer LinkedIn Based Personalization LinkedIn Chrome Extension LinkedIn Leads Opening Line Writer Lead Generation Tool Linkedin Search Email Finder Prospect Lead Generation Sales Generation Data Enrichment CRM Integrations Technology Search Search with Email Integrations Website Search OKR Management Software KPI OKR Task Management Performance Review Employee Performance Evaluation Employee Review Performance Management System OKR Goals MBO Email Notifications Learning Management System LMS Elearning Enterprise Learning Management Professional Development Employee Training Learning Management System Learning Platform Asynchronous Learning Training Management Knowledge Management Chatbot Chatbot AI Chatbot Customer Service Chatbot Online Chatbot Create Chatbot Messenger Chatbot Chatbot Software Website Chatbot Software Survey Bot Bot Builder Help Desk Software Ticketing Tool User Experience Help Desk Software Ticketing System Helpdesk Ticketing System Feedback Management Service Desk Software Support Ticketing Software Helpdesk Support Software Customer Service Ticketing System Live Chat Software Customer Service Software Live Chat Software Live Chat App Live Chat System Website Live Chat Live Chat Tool Web Chat Software Live Chat Support Software Customer Service Tool Live Chat Service Customer Feedback Software Customer Feedback Survey Customer Feedback Management Software Feedback Management Tool Customer Satisfaction Survey Software Customer Feedback Management System Client Feedback Software Survey Analysis Feedback Survey Software Feedback Management System User Feedback Software Onboarding Process Customer Success Management Onboarding Process Workflows Customer Retention Customer Journey Onboarding Checklist User Segmentation Personalization Customized Templates Popup Builder Unified API Platform End To End API Management Unified API Control REST API Management Web API Gateway API Documentation API Management API Integration API Development Unlimited Projects API Gateway Single Sign on Solution Authentication Software Application Management Password Management SSO Configuration SSO Single Sign-On Access Management Easy Set-Up Single Login Secure Login Low Code App Builder App Builder Platform Low Code Application Platforms Low Code Development Build Your Own App Low Code App Software Drag And Drop Builder Custom Application Low Code Platform Low Code No Code Bespoke Software Third Party Widgets Custom Widget File Picker Playground OAuth Keys File Manager Website Monitoring Software Reporting Web Application Monitoring Website Monitoring App Monitoring Performance Monitor App Baseline Analysis Location Insights Alerting System Reporting Multi-Channel Notifications Wireframe Tool Design UI UX Project Management Mock Designer Wireframe Designer Website Mockup UI Prototyping Image Library Project Management Real-Time Updates Design UI UX Website Builder Website Builder Webpage Builder Website Creator Landing Page Creator Website Maker Blog Builder Ecommerce Website Builder Website Analytics Website Development Landing Page Builder Email Marketing Email Marketing Software Bulk Email Sender Automated Email Email Campaign Systems Email Automation Software Autoresponders Email Blast Service Email Marketing Email Marketing Automation Drip Campaigns Social Media Management Instagram Post Scheduler Social Media Analytics Social Media Management Social Media Planner Social Media Calendar Social Media Scheduling Social Media Listening Social Media Monitoring Social Listening Social Analytics SEO Software Keyword Tool Link Building Tool SEO Tool SEO Optimizer Website Audit On-Page SEO Broken Link Checker Rank Tracker Website Grader SEO Competitor Analysis Website Recording Website Analytics Click Tracking Usability Testing Website Monitoring Mouse Tracking Visitor Recording Session Replay Conversion Funnels Website Recording Website Visitor Tracker Website Personalization Tool Lead Generation Tool Popup Maker Lead Generation Software Popup Builder Website Personalization Software Lead Capture Software Popup Builder Lead Capture Tool Lead Generation App Website Personalization App Content Planning Software Content Planner AI Writer Social Media Content Planner Ai Content Writer Social Media Content Calendar Content Generator AI Blog Writer Content Marketing Software Social Media Calendar Social Media Planner Push Notification Push Notification Push Messages Push Notification Service Push Service Push Notification App Custom Notifications Mobile Push Notifications Push Notification For Website Push Notification Tool Push Notification Providers Hyper Personalization Email Marketing Template Countdown Clock Personalization Software Personalized Software Countdown Clock Countdown Timer In Email Personalization Tool Personalized Images Personalized Videos Conversational Chatbot PPC Management Software Keyword Research PPC Management PPC Marketing Keyword Finder Keyword Generator Shopping Ads Adwords Reports Keyword Research Tool Keyword Suggestion Tool Teamwork Collaboration Methods Team Chat Team Chat Software Collaboration Software Team Collaboration Team Communication Online Collaboration Collaboration Tool Teamwork Collaboration Virtual Communication Team Collaboration Software Virtual Phone System Virtual Phone Numbers Virtual PBX Toll Free Numbers Business Phone System IVR PBX Small Business Phone System PBX System VoIP Phone Cloud Phone Video Conferencing Video Conferencing Video Call Recording Virtual Conferencing Software Virtual Meetings Virtual Meeting Platforms Virtual Conference Platforms Online Conference Platforms Video Calling Software Cloud Meetings Video Conferencing Software Email Software Email Software Email Provider Software For Emails Hosted Emails Email With Domain Custom Email Address Email Hosting Business Email Address Email Encrypted Custom Domain Email Project Management Software Project Management Task Management Project Planner Project Management Tool Task Management Software Project Planning Software Project Management App Task Management App Project Management System Project Management Software Form Builder Form Builder Survey Builder Order Forms Web Forms Form Maker Form Creator Form Designer Survey Maker Survey Creator Custom Form Appointment Scheduling Software Appointment Scheduling Software Appointment Scheduling System Meetings Scheduler Appointment Scheduling App Online Appointment Scheduling Online Scheduling App Appointment Scheduler Appointment Booking App Calendar Scheduler Online Scheduler Robotic Process Automation Software RPA Tools RPA RPA Automation Robotic Automation Software Data Scraper Web Scraper Robotic Automation Website Scraper Business Process Automation Robotic Process Automation Business Process Management Workflow Management Business Process Modelling Business Process Automation BPMN BPM Software BPM Tool Business Process Management Workflow Software Workflow Automation Business Process Mapping App Integration Software Workflow Software Workflow App Workflow Automation Process Automation Application Integration Data Integration Tool Workflow Management Software Data Integration Software Workflow Tool Marketing Automation Electronic Signature Signature Maker Digital Signature Software Digital Signature Pdf Signer Esign Online Signature Signature Creator Sign Documents Online Electronic Sign E Signature

Get Started with 500apps Today

CRM.io is a part of 500apps Infinity Suite

Please enter a valid email address
Sign Up 14-day Trial