Call Center CRM

to provide customer support experience

Integrate cloud-based CRM software, allow your call center to be accessible from anywhere, and offers the ability to integrate customer information into other systems.

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Call Center CRM

Manage your customer interaction with call center using CRM

Keep your inbound and outbound calls, helpdesk ticketing, call Routing with one unified view of all interactions.

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outbound calls

Outbound Calls

With CRM integrated, you can easily make outbound calls. Just search for and open the contact record of the person you'd like to contact, and you'll see an option to dial them directly from CRM.

inbound calls

Inbound Calls

Integrate your inbound call center software CRM, this integration enables you to deliver consistent support while improving agent productivity and making real-time decisions more insightful.

help desk ticketing

Help desk ticketing

Assign tasks and work on projects with staff members, and track them all in one place. Whether your business is large or small, you'll be able to service your customers quickly and efficiently with our CRM software.

What is Call Center CRM?

This is something that call centre software can help you with. It unites all of your customer service representatives to a single platform that automates call routing, ticket tagging, and processing. When used in conjunction with a customer relationship management (CRM) platform, call centre software is most useful. This is because every call is traced back to the contact who made the call, and you receive a complete 360-degree picture of everything.

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What our customers say

I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!

I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.

500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.

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